Frequently Asked Questions
What distinguishes SOLESTAR insoles?
Our insoles have a special, patented structure that guides the foot into the neutral position and stabilizes it in this position.
In addition, our insoles have a load-stable core. From the forefoot to the hindfoot, this core supports the foot and ensures that the foot does not lose its stability and that the force is optimally transferred.
In addition, our insoles have a load-stable core. From the forefoot to the hindfoot, this core supports the foot and ensures that the foot does not lose its stability and that the force is optimally transferred.
Where can I buy SOLESTAR?
You can find an overview of our SOLESTAR dealers in our dealer overview. In addition, SOLESTAR insoles can be purchased from our online store.
Do you offer express or expedited shipping options?
Yes, we offer express shipping options for customers who wish to receive their orders more quickly. During the checkout process, you will have the option to select express shipping, which ensures faster delivery of your SOLESTAR insoles. Please note that additional shipping fees may apply for express shipping, and the exact delivery time will be provided during the checkout process based on your location.
Why are SOLESTAR insoles made out of carbon and fibre glass?
SOLESTAR principle is to stabilize the foot optimally while supporting its muscular function. Our insoles feature a stiff, load-stable core made of Black Fiber or Carbon, providing support from forefoot to hindfoot.
Flexible materials are used where foot mobility is crucial, ensuring pain-free movement and eliminating pressure points.
Flexible materials are used where foot mobility is crucial, ensuring pain-free movement and eliminating pressure points.
How long does shipping take?
For orders from our online store to the US, shipping typically takes between 5 to 10 business days. Please note that the exact delivery time may vary depending on your specific location within the US.
Rest assured, we process and dispatch all orders promptly to ensure you receive your SOLESTAR insoles as quickly as possible. If you have any questions or need further assistance regarding your order or shipping, our customer support team is here to help.
Rest assured, we process and dispatch all orders promptly to ensure you receive your SOLESTAR insoles as quickly as possible. If you have any questions or need further assistance regarding your order or shipping, our customer support team is here to help.
Can I return or exchange my insoles if they don't fit properly?
Absolutely! We want you to be completely satisfied with your SOLESTAR insoles. Within six weeks of purchase, you can return or exchange the insoles at your retailer for a product refund or a different size, depending on your preference.
Your comfort and satisfaction are our top priorities, so feel free to reach out to our customer support team if you have any concerns or need assistance with the process.
Your comfort and satisfaction are our top priorities, so feel free to reach out to our customer support team if you have any concerns or need assistance with the process.
Aren't SOLESTAR insoles really only something for professional athletes?
Our insoles are a development from performance and professional sports, as this is where the search for optimization potential is continuous. The pros are therefore typically the first to take notice of such innovations.
Nevertheless, they benefit any athlete seeking more comfort, control, and better power transmission, while preventing typical sports overuse complaints.
Nevertheless, they benefit any athlete seeking more comfort, control, and better power transmission, while preventing typical sports overuse complaints.
Does SOLESTAR fit in my wide shoes?
There are some models where our insoles fit and some unfortunately do not.
To be sure that the right size fits your wide shoes, please measure your original insoles of your wide shoes and send that information to our customer service at: info@solestar.com
To be sure that the right size fits your wide shoes, please measure your original insoles of your wide shoes and send that information to our customer service at: info@solestar.com
What is the difference between these and other insoles?
Other insoles usually do not have a solid core. Therefore, these insoles deform as soon as they are loaded. In most sports the foot must be stabilized, which is only possible with materials that are stable under heavy load.
Are SOLESTAR insoles suitable for people with foot conditions or specific foot shapes?
Yes, SOLESTAR insoles are suitable for people with various foot conditions and specific foot shapes. Our insoles are designed to provide optimal foot support and stability, making them beneficial for individuals with different foot arch types, pronation issues, or other foot-related concerns.
The patented design guides the foot into a neutral position, reducing strain and preventing discomfort associated with certain foot conditions. However, if you have severe foot issues or specific medical concerns, we recommend consulting with a healthcare professional to determine the best course of action for your individual needs.
The patented design guides the foot into a neutral position, reducing strain and preventing discomfort associated with certain foot conditions. However, if you have severe foot issues or specific medical concerns, we recommend consulting with a healthcare professional to determine the best course of action for your individual needs.
How long does it take to get used to the SOLESTAR insole?
It may take four to five training sessions for your body to fully adapt to the SOLESTAR insole, which brings the foot into the optimal neutral position.
How long can I use a SOELSTAR insole?
The lifespan of our Cycling,Nordic and Alpin insoles depends on the usage pattern. An indication of wear is a reduction in the original stiffness.
You can always consult your dealer or us via email for an assessment.
You can always consult your dealer or us via email for an assessment.
How long can I use a Neutral Active/Run/Hike or Kick insole?
The lifespan depends on the usage pattern. An indication of wear is a reduction in the original stiffness. In most cases, the time of use of the SOLESTAR insoles correlates with how long you use your sports shoe.
Do I have to remove the original insole from the shoe if I use SOLESTAR insoles?
Yes, this is absolutely necessary. The SOLESTAR insole replaces the original insole. If the original insole remains in the shoe, our insole will not fit or will not be effective.
Do I have to remove the original insole from my sports shoe if I use SOLESTAR insoles?
Before inserting your SOLESTAR insoles be sure to remove any existing insoles from your shoes.
Note: Should your shoes have insoles glued to the shoe keep it inside and place the SOLESTAR insoles on top.
Note: Should your shoes have insoles glued to the shoe keep it inside and place the SOLESTAR insoles on top.
Where are SOLESTAR insoles manufactured?
SOLESTAR insoles are developed in Germany. Manufacturing takes place in Spain.
Where are SOLESTAR Active/Run/Hike/Kick insoles manufactured?
SOLESTAR insoles are developed in Germany. Manufacturing takes place in Asia.
Do you offer some kind of warranty?
Yes, we offer a 6-week satisfaction guarantee. If you are not 100% satisfied with your SOLESTAR insoles within six weeks of purchase, you can return them to your retailer for a full refund.
How can I tell if my insole is the right size for my cycling shoe?
The insole should be firm and without slipping in the shoe. At the same time, there should be no wrinkles or "humps" on the insole. If these two conditions are met, you have the right size for your shoe.
How can I tell if my Active,Run,Hike or Kick insole are the right size for my shoe?
The insole should be firm and without slipping in the shoe. At the same time, there should be no wrinkles or "humps" on the sole. If these two conditions are met, you have the right size for your shoe.
Solestar Neutral Active/Run/Hike/Kick insoles size:
XXS-35/36: 23.1cm
XS-37/38: 24.4cm
S-39/40: 25.8cm
M-41/42: 27.1cm
L-43/44: 28.5cm
XL-45/46: 30.1cm
XXL-47/48: 31.7cm
Solestar Neutral Active/Run/Hike/Kick insoles size:
XXS-35/36: 23.1cm
XS-37/38: 24.4cm
S-39/40: 25.8cm
M-41/42: 27.1cm
L-43/44: 28.5cm
XL-45/46: 30.1cm
XXL-47/48: 31.7cm
How can I find the right size on the SOLESTAR online store?
To place an order in our online store, please use our instructions in the product description or in the size-finder-tool next to the sizes.
How should I clean the SOLESTAR insole?
For cleaning your SOLESTAR, a damp cloth and a little washing-up liquid are sufficient. Under no circumstances should they be washed in the washing machine. If your insoles get wet, remove them from the shoes and let them air dry.
Can our insoles relieve burning feet while cycling?
Yes, the sensation of burning feet is often caused by compression in the area of the metatarsal heads, as nerves and blood vessels are compressed there. By optimizing the foot position, SOLESTAR counteracts the feeling of burning feet. This is because the very torsionally stiff SOLESTAR insole allows little movement in the metartarsal head area (forefoot) and therefore reduces pressure on the structures that may be overloaded.
Can our insoles relieve burning feet while running?
Yes, the sensation of burning feet is often caused by compression in the area of the metatarsal heads, as nerves and blood vessels are compressed there. By optimizing the foot position, SOLESTAR counteracts the feeling of burning feet. This is because the very torsionally stiff SOLESTAR insole allows little movement in the metartarsal head area (forefoot) and therefore reduces pressure on the structures that may be overloaded.
Can I leave previously used shims and wedges on or in the cycling shoe if I use SOLESTAR insoles?
Please remove all shims and wedges when using SOLESTAR insoles, as they are not needed with our insoles.
Do cycling insoles change anything in my cycling setup?
With SOLESTAR your foot position is corrected. For this reason, the saddle height often has to be increased by 2 - 5 mm. Therefore, please check your saddle height again before your first ride with SOLESTAR.
Is there a scientific basis for the principle of action of the SOLESTAR insole for cyclists?
The SOLESTAR insole for cycling shoes is the result of both the latest scientific findings and years of testing with riders of all performance levels.
A study was published by the German Sport University Cologne, which showed that cyclists with SOLESTAR carbon insoles were able to achieve an average of 6.9% more power in sprinting.
A study was published by the German Sport University Cologne, which showed that cyclists with SOLESTAR carbon insoles were able to achieve an average of 6.9% more power in sprinting.